We do not take reservations or orders for dates far in advance. We can hold your order for three business days with a pickup appointment, and mailed orders are sent out by the next shipping day. Our first come first served business model allows us to use our fleet in the most efficient way.

Our minimum rental is 7 days, and by using the custom duration option when shopping you can rent as long as 90 days. After the minimum rental has passed, each day is prorated on a daily basis.

In almost all cases, there is no deposit required. We still need to make sure we can verify who you are so we'll need to have your photo ID on file and there are restrictions on the addresses you can ship to.

Yes, we would never rent out anything we wouldn't use ourselves. You may see some signs of regular use on your rental, but we make sure all our equipment is in good working order.

Typically we retire old stock at the end of wedding season in the late fall, but we may have small amounts of overstock available throughout the year. It's sold at auction through our eBay store. If you're renting something and would like to buy it, contact us for a purchase quote and we'll let you know if it's available for sale.

Please check the 'Included Accessories' section of our shopping page. All our lenses come with front and rear caps, and we are often able to include a hood. Please let us know in the order comments section at checkout if there's another accessory you'd like such as a case, protector filter or strap.

Yes, we do offer these but they are limited to customers who pick up and return to our Overland Park, KS office. Size, weight and insurance concerns prevent us from being able to ship these long lenses at a good value.

Yes. All of our shipped packages are automatically insured for loss or damage while in transit, and we offer an optional damage waiver to cover any type of damage while the equipment is in your possession. The damage waiver covers all types of damage after a $30 deductible, but keep in mind the damage waiver does not cover lost or stolen equipment.

You'll need to wait for the item to come back in stock before you order it. To be among the first to be alerted of an item coming back in stock, you can sign up to be notified by email or text messagewhen an item comes back.

For orders shipped to you, we don't count the time in transit as part of your rental period. In other words, if your one-week rental arrives on a Tuesday, the rental lasts through the following Tuesday. The rental starts immediately for items picked up in person are due back before 5 pm on the due date.

Our same day shipping cutoff is noon Central time. Our shipping days are Monday through Friday, excluding major holidays. All orders must pass through our verification department, which will include making sure we have a copy of your ID on file.

Rentglass uses FedEx exclusively for our shipping. During checkout, you'll see options for our cheapest Ground service as well as Overnight, 2 Day and 3 Day Express services. All packages come back via FedEx Ground, and a prepaid return shipping label is included in your shipping price. FedEx Ground delivers to commericial address on Monday through Friday, and FedEx Home Delivery delivers packages to residential addresses on Tuesday through Saturday. All shipments require a signature on delivery

We can ship to anywhere in the USA, including Alaska and Hawaii. For shipments outside of the continental US, we may not be able to offer FedEx ground. Unfortunately, we are not able to ship outside of the USA.

Yes, provided it is preapproved through our customer service department and at your own expense. The package will need to be trackable and fully insured. Once it arrives, we will refund you the portion of your shipping cost for the unused FedEx Ground label.

Pickups are available at our Overland Park, KS office by appointment only. You'll see an in-person pickup option when adding an item to your cart, and it will allow you to schedule a one-hour pickup appointment for the next three business days. Returns do not require an appointment and can be dropped off during our normal business hours.

It's easy! All of our packaging is designed to be reused, so save everything that comes in the box for repacking later. We provide prepaid return label which can be used at any place that accepts FedEx Ground packages, such as Kinkos. Please obtain a receipt on returning the package, and keep in mind that FedEx drop boxes do not accept Ground packages.

Let us know as soon as possible if you are going to be late returning. If you'd like to keep the equipment longer than planned, you can find a link to extend your rental time on your order status page.

Leave the cleaning to us. Improper cleaning can sometimes damage equipment, so we are happy to do the cleaning for you. There's no penalty for returning equipment dirty.

Yes, all of our prepaid return labels are fully insured for shipping loss and damage. Make sure you get a receipt when dropping off your package with FedEx as proof of mailing.

No, we do not provide any repair or cleaning services for your personal equipment. We recommend in most situations to have your gear serviced by the manufacturer.

A copy of the rental agreement is available here, and is also shown during the checkout process.

For the fastest response please use the Contact Us link at the bottom of this page. You can also text or call us at (913) 732-4781 during our open office hours.