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Information about our move to the Kansas City area
Rentglass is in the process of relocating from Orlando to the Kansas City
metro area, what do I need to know?
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All orders are now shipping from the Kansas City area.
See our new shipping map below to determine your new FedEx Standard delivery
time as it may have changed.
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Return labels with our Florida address are still valid.
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In-person pickups at our Overland Park, KS office are now available.
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Tax will be collected on all orders shipped to Kansas starting on
September 26, 2009 and tax will no longer be collected in Florida.
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Florida residents will enjoy the same low shipping rates through the
end of 2009 in appreciation of your loyalty.
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Please feel free to
contact us with any questions you may have about
our move.
Shopping & Checkout
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Can I schedule a rental for a future date or guarantee arrival on
a certain date?
In order to keep our prices low, we operate only on a first come
first serve basis. If the lens you want is not in stock, please sign
up for an in-stock email notification. Demand is currently high
and some lenses are re-rented within hours or even minutes of coming back
in stock, but we are constantly increasing our stock to offer you better
service.
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When does my rental period begin? When does it end?
We use the electronic delivery confirmation date provided
from USPS or FedEx to mark the start of your rental period. The
rental period ends one, two, or three full weeks later when you give the
return package to your shipper. The time in transit both to and from
Rentglass.com does not count as part of your rental period.
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Do I need to leave a deposit?
Not at this time, however we reserve the right to change this policy
in the future. We feel that electronic-only deposits do not
offer a sufficient level of security to justify the customer inconvenience and
processing costs. Our strict policies regarding shipping addresses and
identity verification procedures serve as an adequate substitute. To
limit our risk, a maximum of three lenses (or one body and one lens)
may be rented or in transit per household.
Our lenses may show signs of regular use, having small marks or paint
chips. We guarantee that there will be no major
flaws such as fungus or significant scratches that
objectively affect picture quality.
Yes, we now carry Canon and Nikon camera bodies and
flashes. Our body rentals are shipped to you in a padded Pelican case and
include a battery, charger, memory card and USB transfer cable. While we
normally allow up to three lenses being rented or in transit per household,
when renting a body the limit is reduced to one lens.
Yes, we periodically offer our retired stock for sale in our
used lens store.
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What accessories come with the lens?
All lenses come with front and rear caps. A tripod
ring will come with the lens if it is pictured in the stock
photograph. Soft lens cases and hoods are available on most
lenses upon request at no extra charge but are subject to
availability. You may use the order comments field during
checkout to make a request or contact customer service before your order
ships. We include a UV filter when possible on lenses with a street
price above $1000.
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Do you plan to carry the very long fast lenses such as the Canon
400mm f/2.8L?
Size, weight, and shipping insurance challenges prevent us from being
able to offer such lenses at the level of value we like to offer.
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How can I be notified when a lens comes back in stock?
When an item is out of stock, select the item and use the link
"Sign up for email notification when this item comes back in stock" found above
the add to cart buttons. You may sign up for a one time notification, or
a notification every time the item comes back in stock for 7, 14, or 30 days.
Both the inbound and outbound shipments are automatically insured for
loss and damage, and we offer an optional damage waiver program that
limits your liability for damage while the lens or body is in your possession.
Shipping
In most cases, orders placed before noon Central time will ship
the same day but we advise you to plan for one extra day in case of
delays. Orders where the billing address and shipping address do not
match may take longer to process as we need to perform additional validation.
Rentglass.com uses FedEx and USPS for its
shipping. Our least expensive shipping method is via FedEx
which takes 1-3 days to arrive. We use a combination of FedEx Express,
FedEx Ground, and FedEx Home Delivery to get your order delivered within three
delivery days (Tue-Sat for FedEx Home Delivery, Mon-Fri for all other FedEx
services). All shipments require a signature on delivery .
Please see the map below to determine your shipping time.
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Why did you move from USPS to FedEx as your primary shipper?
As our volume increases it is now slightly cheaper for us to ship
via FedEx. We always strive to bring you the lowest prices and FedEx
enables us to do this as well as provide full package tracking and a guaranteed
delivery date which USPS does not offer.
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Can I receive a package via FedEx and send it back to you via
USPS?
Yes, but you'll need to let us know you want to do this in your
order comments or contact us by telephone or email to ask for the change.
We now ship to all 50 states, including Alaska and Hawaii.
There are no plans to ship to Canada or any other country at this time.
In-person pickups and returns are available by appointment only
at our office in Overland Park, Kansas (a part of the Kansas City
metro) on most weekdays between 9am and 5pm. During checkout, please
select the 'In Person' option when you select your shipping method and you will
then be prompted to set up a one hour appointment window. Same day
pickups can be placed as late as 3pm Central time. There is no extra
charge for this service.
Returns
It's easy! Save the box or boxes that your order came
in. Inside your box you will find a prepaid return shipping label and a
new outer bag. Place your order into the new bag, attach the shipping
label. USPS renters can drop it off at your local Post Office and
FedEx renters can drop it off at any
Fedex Staffed or Kinkos location.
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What type of packaging will I need?
Everything you need to return your order is provided in our
shipment to you, including detailed return instructions. Remember to save
the box and packing materials that your order comes in as you'll need it
for your return.
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What do I do if I am late in returning my order?
You must contact Customer Service for
an extension if your return will be more than 3 days late. Late fees
are assessed in one week increments and the discounted rates for longer rentals
will apply, but there is no further discount beyond the three week rate.
NEW! You may extend your rental online using the short
form at the bottom of your order status page.
No. In fact we prefer that you leave the cleaning to us, since
improper cleaning can lead to damage.
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Is my return shipment insured?
Your return shipment is automatically insured provided you use our
prepaid return label.
Prepaying allows us to generate the return shipping label for you
with the proper class of service, address, weight, and postage.
This saves you time and reduces the chance of a mistake being made during
the shipment process, and saves you money by using our insurance policy.
Other
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What do you consider signs of normal use that I will not be
liable for repairing?
Signs of normal use include scuffs or scratches on the body of the
lens that do not objectively affect picture quality or mechanical
operation. Only very light front element marks fall into normal use,
large marks on the front and any mark on the rear element are likely to affect
picture quality.
Your rental agreement is displayed just prior to confirming
your order at checkout. A text version is also available
here.
Customer Service will be
happy to answer your question. Responses typically come in well
under 24 hours on business days.
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