Can I schedule a rental for a future date?
We do not take reservations or orders for a future date. Our focus is to keep our prices low, and our first come first served business model allows us to use our fleet in the most efficent way.
What if an item I want is out of stock?
You'll need to wait for the item to come back in stock before you order it. To be among the first to be alerted of an item coming back in stock, you can sign up to be notified by email when an item comes back.
Do I need to leave a deposit?
In almost all cases, there is no deposit required. We still need to make sure we can verify who you so we'll need to have your photo ID on file and there are restrictions on the addresses you can ship to.
Is all your equipment in good condition?
Yes. Rentglass cares greatly about the condition of our equipment. You can see some signs of regular use, but we make sure all our equipment is in good working order.
Do you sell your used equipment to the public?
Sometimes. We auction our old stock in our eBay store, and if you want to purchase an item you are renting, you can contact us for a purchase quote.
What accessories come with your equipment?
Please check the 'Included Accessories' section of our shopping page. All our lenses come with front and rear caps, and we are often able to include a hood. If you absolutely need a hood for your rental, please let us know in the order comments section at checkout. Camera bodies come with a battery, charger, and a memory card. Straps can be requested in the order comments.
Do you rent any super telephoto lenses, like a 400mm f/2.8?
Size, weight and insurance concerns prevent us from being able to offer these long lenses at a good value.
Do you offer a damage waiver?
Yes. All of our shipped packages are automatically insured for loss or damage while in transit, and we offer an optional damage waiver to cover any type of damage while the equipment is in your possession. The damage waiver covers all types of damage after a $30 deductible, but keep in mind the damage waiver does not cover lost or stolen equipment.
When does my rental period start and end?
For orders shipped to you, we don't count the time in transit as part of your rental period. In other words, if your one week rental arrives on a Tuesday, the rental lasts through the following Tuesday. The rental starts immediately for items picked up in person are due back before 5pm on the due date.
When will my order ship?
Our same day shipping cutoff is noon Central time. Our shipping days are Monday through Friday, excluding major holidays. All orders must pass through our verification department, which will include making sure we have a copy of your ID on file.
What shipper do you use?
Rentglass uses FedEx exclusively for our shipping. During checkout you'll see options for our cheapest Ground service as well as Overnight, 2 Day and 3 Day Express services. All packages come back via FedEx Ground, and a prepaid return shipping label is included in your shipping price. FedEx Ground delivers to commerical address on Monday through Friday, and FedEx Home Delivery delivers packages to residential addresses on Tuesday through Saturday. All shipments require a signature on delivery
Do you ship to Alaska and Hawaii? How about other countries?
We can ship to anywhere in the USA, including Alaska and Hawaii. For shipments outside of the continental US, we may not be able to offer FedEx ground. Unfortunately we are not able to ship outside of the USA.
Can I ship back to you using a company other than FedEx?
Yes, provided it is preapproved though our customer service department and with your own expense. You'll need to be preapproval from our customer service, and the package will need to be trackable and fully insured. Once it arrives, we will refund you the portion of your shipping cost for the unused FedEx Ground label.
Can the equipment be picked up and returned in person?
Pickups are available at our Overland Park, KS office by appointment only. You'll see an in person pickup option at checkout, and it will allow you to schedule your one hour pickup appointment for the next three business days. Returns do not require an appointment and can be dropped off during our normal business hours of 9am to 5pm Monday through Friday (excluding major holidays)
How do returns work?
It's easy! All of our packaging is designed to be reused, so save everything that comes in the box for repacking later. We provide prepaid return label which can be used at any place that accepts FedEx Ground packages, such as Kinkos. Please obtain a receipt on returning the package, and keep in mind that FedEx drop boxes do not accept Ground packages.
What if I am late in returning my package?
Let us know as soon as possible if you are going to be late returning. If you'd like to keep the equipment longer than planned, you can find a link to extend your rental time on your order status page.
Will I need to clean the equipment prior to sending it back?
Leave the cleaning to us. Improper cleaning can sometimes damage equipment, so we are happy to do the cleaning for you. There's no penalty for returning equipment dirty.
Is my return shipment insured?
Yes, all of our prepaid return labels are fully insured for shipping loss and damage. Make sure you get a receipt when dropping off your package with FedEx as proof of mailing.